Returns and exchanges
What is your return policy?
If you aren’t satisfied with your purchase, you may return most new, unopened items for a full refund within 30 days of purchase. Products must be unused, in the original packaging, and have an accompanying receipt. Items that are used, worn next to the skin, fitted, custom or special order may not be returned unless covered by a manufacturer warranty. The refund will be issued to the original payment method within 30 days of the return. If you paid via cash or check, the refund will be mailed to you.
Can I return or exchange my breast pump and other maternity items?
If you aren’t satisfied with your purchase, you may return or exchange new breast pumps and other maternity items for a full refund within 30 days of purchase. Products must be unused, unopened and in the original packaging with the receipt. Items that are used and worn next to the skin can’t be returned unless covered by a manufacturer warranty. The refund will be issued to the original payment method within 30 days of the return.
To learn more or initiate a return, please email equipinfo@sanfordhealth.org or call (605) 328-4399.
How do I cancel or change an order?
Orders can be canceled by replying to your order confirmation email from equipinfo@sanfordhealth.org or by calling (605) 328-4399. Orders may only be canceled prior to shipping. Once orders are shipped, you may return or exchange them if the items aren’t opened or used. Please refer to our returns and exchanges policy.
Who should I contact if I have questions about the ordering process?
If you have issues or receive an error when ordering, email equipinfo@sanfordhealth.org or call (605) 328-4399.
Ordering breast pumps and accessories
When should I buy my breast pump?
Does my breast pump come with a warranty?
All breast pumps come with a warranty specific to the manufacturer. You can learn more through their website.
Warranties are not managed by Sanford Health Equip. Please refer to your order confirmation email from equipinfo@sanfordhealth.org if you’re asked for proof of purchase.
Can I get multiple breast pumps?
Most insurance companies only provide coverage for one breast pump per pregnancy. Please contact your insurance provider for more information. Secondary or additional pumps are available for purchase online through Sanford Health Equip.
Can I replace the flange size on my breast pump kit?
Breast pump kits are put together by the manufacturer and can’t be altered upon purchase. You can get a different flange size separately for an additional cost. These products are available for purchase online through Sanford Health Equip.
Do you have lactation consultants available to answer my questions?
Yes. Sanford Health has lactation consultants or postpartum nurses available to answer any questions. Lactation consultants can be reached at the following numbers.
- Aberdeen: (605) 626-4599
- Bemidji: (218) 333-5755
- Bismarck: (701) 323-2547
- Fargo: (701) 417-3838
- Oakes: (701) 742-3267
- Sioux Falls: (605) 328-7120
- Thief River Falls: (218) 681-4747
Insurance coverage and payment options
How long does it take to review my prescription and insurance information?
There are multiple factors that influence the speed of order reviews. By supplying the correct provider and insurance information, you can help minimize delays. Order volumes may also impact the turnaround time.
When does Sanford Health Equip submit my claim to insurance?
If the verification of insurance, provider visit notes and prescription for your order are documented successfully, your order will ship. Once delivered, an invoice is generated to your insurance provider, who will determine any leftover amount you’re responsible to pay.
When do I pay for my item when ordering through insurance?
This can vary depending on your insurance provider’s ability to process your claim in a timely manner. Generally, you’ll be billed by Sanford Health Equip after receiving your order. Your total will depend on insurance documentation showing your coverage and any potential leftover financial responsibility.
What forms of payment do you accept?
We accept debit, credit (Visa, MasterCard, American Express and Discover), HSA and FSA cards.
Do you accept HSA and FSA?
Our website accepts HSA and FSA as forms of payment. However, each plan is different. We recommend you review your plan to better understand how and where you can use it.
Shipping information
What is Sanford Health Equip’s shipping policy?
Upon any pending documentation verification, you’ll receive an email with shipping information. Most packages will arrive within seven business days of your shipping confirmation email.
How much is shipping? Are there multiple shipping options?
Shipping is free for insurance orders as costs are absorbed by Sanford Health Equip. For self-pay orders, a standard shipping fee is charged. All orders are processed by standard shipping.
How do I track my order?
You’ll receive an email stating your order was shipped. This email will also have a link where you can track your order.
What should I do if my order gets lost or arrives damaged?
While we strive to always give you the best experience possible, we understand that items may be damaged in transit. If this happens, please contact us with images of the product by emailing equipinfo@sanfordhealth.org or calling (605) 328-4399.
What should I do if my shipping address changes after placing an order?
If you change addresses after placing an order, email equipinfo@sanfordhealth.org or call (605) 328-4399 to share your updated address. Please inform us if your insurance provider also changed in the process.
If you have additional questions, please email equipinfo@sanfordhealth.org or call (605) 328-4399. If you’d like to leave us a suggestion to better our online experience, please fill out our contact form.